How “We’re booked” was ruining our business

Re:How “We’re booked” was ruining our business by RickDT on Monday May 13, 2013 @01:31PM (#5700042)

This was the biggest "oh crap, what did we do to ourselves?" moment. Effectively saying "no" took us off those people's radars permanently.

[ Parent | on HN ]

Re:How “We’re booked” was ruining our business by graeme on Monday May 13, 2013 @05:43PM (#5701609)

Have you tried recontacting them? A lot of people are open to a sincere mea culpa announcing a policy change. I suspect you'll win back more than 0% of those clients, on good terms.

[ Parent | on HN ]

Re:How “We’re booked” was ruining our business by svmegatron on Monday May 13, 2013 @11:41PM (#5702909)

This is great advice, AND it dovetails nicely with the advice I've been seeing here a lot lately: send more email to prospective customers :-)

[ Parent | on HN ]