Re:Amazon and Google are on a collision course
by bambax on Wednesday May 08, 2013 @04:59PM
(#5676904)
> to my understanding, anywhere outside of the US, not just Canada – Amazon is next to useless
No it's not. In France they are fantastic. The product selection is very narrow, yes, but everything else is perfect, namely:
- delivery time and accuracy
- customer service
I once bought a kitchen appliance that my kids broke by letting it fall on the floor. I told Amazon that I would like to buy the part that was broken and they said "we'll just send you a complete product as a replacement, free of charge". The new product came in the very next day.
After a life of having to deal with French retailers this feels like landing on Mars, if Mars had rivers of milk and honey.
No it's not. In France they are fantastic. The product selection is very narrow, yes, but everything else is perfect, namely:
- delivery time and accuracy
- customer service
I once bought a kitchen appliance that my kids broke by letting it fall on the floor. I told Amazon that I would like to buy the part that was broken and they said "we'll just send you a complete product as a replacement, free of charge". The new product came in the very next day.
After a life of having to deal with French retailers this feels like landing on Mars, if Mars had rivers of milk and honey.