Exactly. I'm imagining a world where I tell a customer to use a Chrome add-in that automatically starts recording what they do and uploads it to me and I can see what is going on.

Even if not that wonderful, just the ability to have QA or fellow developers send me a file that I can analyze instead of tying up their computer would be wonderful. Especially when working with remote co-workers.

The problem with video is that I can't inspect their DOM or their console.

Don't miss what Google uses:

http://googletesting.blogspot.com/2011/10/take-bite-out-of-b...

http://googletesting.blogspot.com/2011/11/rpf-googles-record...

http://code.google.com/p/bite-project/

Wow. Thankyou. Made my day and possibly our QA team's day.

Use Selenium and whatever host language you want to pause, introspect, etc (example, Java's sleep and use jSoup to parse DOM after grabbing it with Selenium's getBody() )

Selenium's no good, and it's even worse for user recordings: it only stores activity, so if the issue came from e.g. a mishandled network glitch, it won't be recorded.