Today's Outage Post Mortem

Re:Today's Outage Post Mortem by jgrahamc on Sunday March 03, 2013 @10:30AM (#5314025)

Everyone who was needed (management, network operations, and the technical support team) were woken up as soon as this happened. The small team who monitor things during the night were quickly calling people. Some folks physically went to the office to help answers phones; others drove to one of our data centers.

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Re:Today's Outage Post Mortem by larrys on Sunday March 03, 2013 @11:38AM (#5314248)

"The small team"

Didn't see this when I posted my comment. So there is a team monitoring not a single person?

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Re:Today's Outage Post Mortem by TazeTSchnitzel on Sunday March 03, 2013 @02:59PM (#5315028)

Uptime is a fundamental part of their business, of course it's a team.

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Re:Today's Outage Post Mortem by larrys on Sunday March 03, 2013 @05:29PM (#5315498)

What do you mean "of course it's a team" because "uptime is a fundamental part of their business"?

That's an assumption on your part. Many negative events happen because of assumptions people make and things they take for granted. I ask a valid question. Do you know for a fact how many people monitor their network or what systems they have in place? Or whether they even simulate events like this to see if other members of the team are even reachable? Have you ever seen the constant testing that goes on at large organizations (such as the military) to make sure battle systems are ready to deploy when necessary?

Note also that cloudflare charges $3000 per month for enterprise plans (in addition to free) and that their own website was taken offline.

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Re:Today's Outage Post Mortem by david_shaw on Sunday March 03, 2013 @07:01PM (#5315754)

> Uptime is a fundamental part of their business, of course it's a team

Many businesses call roles a "team," even when it's just one person. I believe this is the case here, since the linked CloudFlare blog post states:

> Someone from our operations team is monitoring our network 24/7.

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[deleted]

Re:Today's Outage Post Mortem by Dylan16807 on Sunday March 03, 2013 @05:33PM (#5315512)

Well I was in the process of upvoting you to a less faded gray and suggesting you be less rude when you're making a valid point, but "edit: downvotes? truth hurts." tips the line to where you just go ahead and keep on keeping on and get yourself banned have a nice day see you never.

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