Re:Establishing secure connection
by Mahn on Friday March 01, 2013 @02:44PM
(#5306505)
If I had to throw a guess, I'd say there was a random non technical manager in the company who saw the page was loading too fast and didn't like it; "it should show there is a heavy process in the background, otherwise our customers will think it is too simple!". Either way I doubt an UX genius is behind this.
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Re:Establishing secure connection
by courtewing on Friday March 01, 2013 @02:57PM
(#5306582)
It could be the opposite. Wells Fargo has a lot of different apps that need to authenticate and integrate with their identity management/sso system. It is near-trivial to implement this sort of thing, but it isn't necessarily trivial to make it fast.
I wouldn't be surprised if the authentication process was taking long enough that a decision was made to add some sort of "loader" like this to make it appear like the extra time was absolutely necessary from a security standpoint.
It's a bit of a lazy decision from a UX standpoint, but it isn't entirely uncommon either: when you notice some action is slow, slap an animation in front of it.
If I had to guess, I would say it was the opposite. The page was loading too slowly, so users would click submit a second time. So the popup was added so the users know their first click was received and the page is loading.
Seriously, users will resubmit forms if the next page doesn't respond in a 1000ms - 1500ms.
The more correct solution then would be to disable the submit button and provide some sort of (non-misleading) feedback that showed something was happening.
Ah, The good old Thread.sleeep(10000) to make it feel extra secure
There are no "UX geniuses". Or at least they are usually called Developers.
Actually UX designer is a pretty common job title these days. I'm pretty sure it's a well recognized profession.
Re:Establishing secure connection
by raverbashing on Saturday March 02, 2013 @02:40AM
(#5308868)
I usually trust a developer to absolutely ruin the UX of a product any day
The level of contempt of some developers is amazing, too bad they don't know UX 101
I know developers who can design and code. The contempt is earned as most "UX monkeys" can just sling photoshop and that's the end of it.
Too costly in any startup.
Too useless in anything else.
I'm a developer and I am happy to leave the UX to someone who knows what he/she is doing. That goes far beyond "slinging photoshop" however. When I'm using a website or application I can usually spot where a developer did the UX, because it's quirky, "clever," uses conventions different from other parts of the system, or worst case is completely incoherent.