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Re:Ask HN: Development shops, How do you structure your serv... by bglenn09 on Friday February 22, 2013 @06:24PM (#5267601)
When you say fixed fee, am I correct to assume that the number of hours is capped on that? Do your maintenance agreements cover additional features?

I will follow your lead and downgrade to 30 days. Thank you.

Re:Ask HN: Development shops, How do you structure your serv... by centdev on Saturday February 23, 2013 @01:33AM (#5268787)
Correct. It may be 20, 30 and 40 hrs a month with each for a flat fee. They receive detailed accounting of how that time was used and if they no over that time it's X per hour.