Hey there - thanks for the response, but I've already wasted at least 15-20 hours over the last year communicating with Rackspace techs, management, and senior management (so I'm told). If you truly believe you can actually do something to fix all the problems, let me know.

Like I said, Rackspace's model of hiring great people and giving premium service worked great in the old days pre-cloud, but now the people are poor quality as the company has grown, the underlying tech is horrible, and the billing and other services so bad that you can't justify the premium prices anymore.

Rackspace servers and service (in all forms) are considered harmful. Just go with AWS or Linode.