Re:Google Fails the Turing Test
by JoshTriplett on Tuesday February 12, 2013 @04:59PM
(#5209866)
Which still wasn't what he actually asked for or wanted. "Please place your order again" was the wrong answer when he already placed an order and the system clearly had that order on file.
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You are wrong. The right quote is "Your order will be cancelled and refunded within the next 3-5 business days. If you still want the device, please place a new order", which makes sense. IOW while the first order was being cancelled, the representative informed that if he still wanted the device, he should place a new order.
Re:Google Fails the Turing Test
by Dylan16807 on Wednesday February 13, 2013 @08:34AM
(#5212963)
Wrong how? Everything you quoted agreed with the post you replied to.
It most certainly does not make sense to cancel the order for someone that doesn't want to cancel.
My point is that the order was not "on file" anymore as it was being cancelled/refunded.
I agree it is inconvenient to ask a customer to cancel and replace an order (the support rep could be doing that transparently for the customer), but it seems it was a very unusual case (theft or loss of the package) so it is reasonable to expect a somewhat unusual process to resolve the situation.