Actually, that's the fundamental problem with this whole discussion. Stopping suicide means stopping people from doing what they want to do, literally with their own life, just because you don't want them to do it. With loved ones perhaps it's understandable, but what standing does some stranger on a crisis line have to try and do that?
You may well be right. The problem is that suicidal people are usually depressed, and depression (as others have said [1]) is an illness. Specifically, a biochemical illness the affects the functioning of the brain to the extent that severely depressed and suicidal people often don't think rationally about the consequences of their actions. I think it is strongly arguable that trying to prevent the suicide of a mentally ill person is morally justified, even at the cost of temporarily impinging on their freedom of action.
I'm not saying that suicide is always irrational. Faced with, say, terminal illness and severe pain, suicide can be a rational choice for a person capable of rational thought. And I definitely support the right of an individual to end their life in that or a similar situation. Ultimately they "own" their life.
"what standing does some stranger on a crisis line have to try and do that?"
Maybe you haven't thought this through. When a person phones a crisis line they are actively seeking help, and have an implicit understanding that the person they speak to is there to try and provide it. "Standing" doesn't come into it because the caller chose to made the call and controls when to end it.
I also think the "mental illness" explanation is just a little too convenient in the general case.
I think this is a likely reason, along with feeling of low self worth (feeling irredeemably "unfixable" as lusr described it [1]), or not having any fiends or family that they can tell.
The best thing is to talk to someone. Ideally a mental health professional, or failing that a friend or relation. But if a suicidal person feels that this would diminish their control over their life then I would urge them to phone a crisis line (list here: [2]). They keep their anonymity and control while giving themselves the chance of a way out of the immediate crisis, hopefully enabling them to get to the point where they can confide in someone and get help.
[1] https://news.ycombinator.com/item?id=5138789
[2] https://en.wikipedia.org/wiki/List_of_suicide_crisis_lines