Top notch user experience peak was Windows XP and every subsequent release was massively larger, clunkier and slower while requiring way more resources, was spying on the users more and more. Office has similar story, peak of usability was maybe 2007 with ribbon introduction (which still a lot of power users hated with passion since it was far from clean design, more seemingly designed by committee of marketing guys).
which, besides hatred, manifests in malice, like Nightmare Eclipse. I wouldn't be surprised if this outage was an engineer leaving a parting gift, using a bug they probably knew of for years but management didn't allow them to fix.
We're... how many decades in? When I still did SRE work, I was pulled into no fewer than three dozen incidents because outsourced labor confused assets from TICKET-123 with those from TICKET-321. Target avoidance plays a part, and as layers are put on, mistakes become more likely. I guess it's a form of an XY problem, too.
Enterprises have been failed time and time again by poor MS products, but techies will steadfastly refuse to move off it, so the business has no option.
My suspicion is that lots of the companies are so attached to all the MS stuff (and that's what their staff know), that it would be an incredibly large lift for them to move off it.
Like, I'm at a very windows/azure focused shop now (for the first time in my career), and literally everything is already on MS, or moving towards MS.
There are some good reasons for that, and some bad reasons, but I suspect that most of the sales process happens at the executive level, rather than the technical level (and Excel runs the world, so why not let MS do everything else?).
Lately it seems like more non-techies are souring on the company.