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Re:United Airlines bans AI agents from booking flights on be... by figassis on Wednesday November 11, 2026 @06:52PM (#50460757)
I wish the simple “you have a product, I have money” relationship was possible - right, and then your child spends 100k in amazon orders and we blame the merchants for not having better checks. Or the state fines the merchant for not ensuring that a person did indeed check in or attest to something personally. How do you prove the LLM collected your TOS agreement? I used to, but having engineered multiple systems in regulated industries, automation will never as simple as we want it to be.
Re:United Airlines bans AI agents from booking flights on be... by Aurornis on Wednesday November 11, 2026 @06:57PM (#50460822)
This is exactly it.

The product-for-money part is never the problem. It's always the refunds, the chargebacks, the customer service complaints, the person filing a complaint with regulators.

A lot of the systems that relied on low levels of these situations are about to be tested by waves of agents doing everything they can to take advantage of the rules: Chargebacks, complaints, refunds, cancellations.