Re:Why aren't we shipping faster now?
by skydhash on Wednesday November 11, 2026 @12:10PM
(#50455789)
> > Time from support request to new feature designed, coded, tested, deployed and announced: 2 hours, 38 minutes.
What about risk assessment? Are the customers guinea pigs?
Haven't they always been?
Ergo the famous:
Everyone has a testing environment. A lucky few also have a production environment.
> Customer email, 9:42 am: "I have a partner asking for our SSH2 public key. I tried using Tediware help but eventually it said to contact support. Are you able to assist?"
> Response, 10:47 am: "You need to generate a key pair yourself and keep the private key. Tediware does not issue SSH keys. Here's what you do. [instructions follow]"
> Follow-up response, 12:20 pm: "Generating your own key pair is now part of the app."
> Time from support request to new feature designed, coded, tested, deployed and announced: 2 hours, 38 minutes.
Side note, this feature has been solid in prod ever since (that story is a couple of months old).
Obviously, some things take weeks still, but they're hard. I just finished writing an X12 translator/parser, from scratch, in Rust. The old translator/parser was written in Ruby and ran documents at 175 kb/s. The new one handles 1 MB/s. It took me seven weeks of on-again/off-again dev work, fuzzing, testing, etc. It went live in prod yesterday.