Asking for a journalist to please protect me from the direct truth has been a big fuck up in the last century.
[1] The other part of the reason, and the one they will admit to publicly if pressed, is to maintain their ad revenue by not providing exit paths for their readers.
I think "chose not to provide a direct answer" is pretty clearly "technically they responded, but they waffled about in such a way as to have provided no meaningful information".
The article isn't sponsored and so is under no obligation to reproduce what likely amounts to ad copy.
I personally believe that journalists should do their job and decide what gets written and how, and save readers from drowning in information we have too much of anyway.
The article singled out only 1 company to not publish non-responsive answers. That only does one thing how bad an answer could it be to not be publishable?