I'm baffled also. They tried to 10x my monthly fee with these defaults also. I've been using Harvest for 10 years.
Shortly after the transition I went over the usage based limit, basically using too many labels on my tracked time (tasks) and got hit with an additional 2.5x of my normal monthly spend.
Transitioning away is going to cost more in the short term but the principle of the thing will be well worth it and I don't see the service getting any better.
What is the logic here? Do they really think people wouldn't notice or wouldn't get pissed? Or have they run the numbers and decided one "enterprise" customer is worth a 100 small businesses? This makes no sense even before AI, but now? If anything, SaaS providers should be providing much better service for a reasonable price to fight off homegrown AI solutions, no?