> The quality of what we provide seems to matter 0, we are up about 40% issues in prod year-to-year but the users and their engagement is also growing.

Sorry for going into a tangent here, but I'm actually unsure if I hate the structures and economic incentives that makes this possible, or if I hate you specifically for defending something so rotten

Next time I rage at some broken UI in some damn service I'm forced to use because that's where people are, I'll remember this comment