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A comment on Call Center Jobs Are Declining, but 14,000 Calls Show Humans Still Outperform AI. Parent comment

Re:Call Center Jobs Are Declining, but 14,000 Calls Show Hum... by dmd on Thursday October 15, 2026 @06:30PM (#50111305)
HN readers - and even more so HN commentators - are not typical though. Literally 99% of people interacting really are asking a question answered by the FAQ, just like 99% of people calling the customer service number for their credit card want to pay their bill or find out their balance.
[ Parent | on HN ]
Re:Call Center Jobs Are Declining, but 14,000 Calls Show Hum... by dmitrygr on Thursday October 15, 2026 @06:36PM (#50111353)
So then offer the shibboleet option! https://xkcd.com/806/
[ Parent | on HN ]
Re:Call Center Jobs Are Declining, but 14,000 Calls Show Hum... by arjie on Thursday October 15, 2026 @06:41PM (#50111394)
Doesn’t work anymore. Our apartment building has a few providers and people were trying to report an outage with ASNs specified and suggesting they check BGP advertisements and so on. It turns out our Google Fiber microwave dishes were misaligned.

But all shibboleths are obsolete now.

[ Parent | on HN ]