I tend to view support/contact options as suggestions rather than rules. If there is no option for your problem, you choose either the closest one or the most general one.

The worst case scenario is that you're ignored, so the only cost to you is the time it took to send the message. The best case scenario, however, is that the message gets forwarded to the proper department and someone fixes your issue.

The cost/benefit analysis here is pretty clear. If I were you, I'd send a message to the Feedback department.