I tend to view support/contact options as suggestions rather than rules. If there is no option for your problem, you choose either the closest one or the most general one.

The worst case scenario is that you're ignored, so the only cost to you is the time it took to send the message. The best case scenario, however, is that the message gets forwarded to the proper department and someone fixes your issue.

The cost/benefit analysis here is pretty clear. If I were you, I'd send a message to the Feedback department.

Message sent, will measure response time KPI.

>Don't feel like that

What the? This is your support channel; Even if your inquiry is unrelated to feedback (or any of these), it would be the place to start.

The fact that you 'don't feel like' contacting them and instead come here to moan is absolutely incomprehensible. It shows that you are simply trying to throw dirt on them!

From the AirBnB website

>> If you have feedback for us, please submit it via our feedback form. Our product team regularly reviews these submissions.

Why don't you just try the Feedback? What could possibly get worse..