This stuff becomes important when you have an item that is expensive enough to bother repairing.
I guess most people would be pissed if they spent $20,000 on a new car and when the clutch failed were told they needed to replace the entire car or spend many thousands of $ having the entire transmission rebuilt rather than being able to take it down to the local repair shop and have them do it within a day for a few hundred $.
"I guess most people would be pissed they spent $20,000 on a new car and were unable to easily service it themselves".
And my answer to that is no, most people wouldn't be pissed. They would take it into a repair shop that can handle it.
If the car has been designed in such a way that a relatively common maintenance task (changing spark plugs, upgrading RAM or whatever) is now much more difficult (thus expensive because the mechanic will charge you for more hours of labour) than it otherwise would have been (or impossible) and reduces your choices of service providers then this is definitely not a good thing to the customer.
Of course sometimes such design changes are inevitable trade-offs against something else. For example a laptop is less maintainable than a desktop but you gain vastly increased portability. In this case (the iMac) it's not obvious what the gain to the customer is.
Proprietary equipment and exclusive repair rights is terrible for consumers we need choices and alternatives.
At least now, staying with the car example, even if I can't fix it or don't know how at least I can take it to any garage instead of only Ford or only GM.
If I could only take it to Ford they could charge whatever they wanted for service and parts.
Microwave ovens even printers have become so cheap they are practically disposable they have no parts, or unserviceable parts (surface mount components) or cost so little repairing it is a waste of time. If they could be repaired it would be better for the consumer to spend say 10% of its value instead of buying a new unit.
Take it to an industry you don't know anything about, and see if that interest holds up, because that's what it's like for the majority of customers in any particular industry.
Do you care if your AC unit has a user accessible panel rather than something that requires special tools? Do you care that your Microwave doesn't have any user serviceable parts? I don't care about either. It's not on my radar at all when I buy those things.