Using only color to communicate the status is confusing. If you want to communicate something, it's often best to just say it. The color can be a visual reinforcement of that. Then your explanation would not be needed.

We do say it. That's what the "Incident Status" field is there for.

But that's not were the confusion is created. I don't even see the status field on mobile without scrolling. You don't have a missing status field, you have too much confusion, because the field and/or the color have a placement mismatch.