Sixty percent of US consumers say 'AI' in brand messaging is a turnoff

Re:Sixty percent of US consumers say 'AI' in brand messaging... by randycupertino on Wednesday June 17, 2026 @03:05PM (#48575198)

> the customer can tell INSTANTLY they're AI

I had to call Geico's claims department yesterday and their AI customer service agent had a surfer bro accent, said "no worries" and "hang tight" and "I gotchu" while trying to follow-up on my claim which made it even more infuriating to interact with. Like... stop with the affectations and fake trying to be hip just be professional and succinct please!

[ Parent | on HN ]

Re:Sixty percent of US consumers say 'AI' in brand messaging... by tim333 on Thursday June 18, 2026 @05:31AM (#48582954)

Hitchhiker's Guide being prophetic again with its Genuine People Personalities.

[ Parent | on HN ]