Re:Want your images back? Sure... That'll be $5!
by calc_exe on Wednesday June 17, 2026 @01:29PM
(#48573678)
Gotcha, I may have made some assumptions on how the process works. From the handful of chargeback stories I've heard from merchants, the credit card company passed along the cardholder's reasoning to the merchant when issuing the chargeback. So the merchant was able to figure out why the customer was unhappy. But that's anecdotal, I don't actually know if that's standard.
Re:Want your images back? Sure... That'll be $5!
by joshstrange on Wednesday June 17, 2026 @01:33PM
(#48573750)
The chargebacks I've received all just have a very generic category [0]. I've never see free-form text entry reasons that would allow the customer to explain the "why". Maybe their bank asks them for that info but it's not passed along.
[0] https://docs.stripe.com/disputes/categories?dispute-category...
Chargebacks don't tell the full story, telling support "Hey you told me to pay $5 to see my pictures but there were no pictures. Give me my money or I'll file a chargeback" has a better chance of making it up the chain and changing policy. A chargeback on its own could mean any number of things and it's easier for management to write it off a "just fraud" or similar.
If you just want to screw the company but potentially not encourage them to change = Immediate chargeback
If you want to try and change the company's policies = Support + Chargeback if not fixed
I'm not making a judgement call either way, I think both are acceptable in this scenario. I'm just pointing out that if change is your real desire, the support route has better odds.