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A comment on Salesforce to Acquire Fin (formerly Intercom) for $3.6BN. Parent comment

Re:Salesforce to Acquire Fin (formerly Intercom) for $3.6BN by vanuatu on Monday June 15, 2026 @11:22AM (#48542623)
+1

its surprising to HN tech crowd but a well implemented support agent gets higher reviews and successful resolutions than humans

[ Parent | on HN ]
Re:Salesforce to Acquire Fin (formerly Intercom) for $3.6BN by aaron425 on Monday June 15, 2026 @11:37AM (#48542873)
Can you cite a source or study for your assertion?
[ Parent | on HN ]
Re:Salesforce to Acquire Fin (formerly Intercom) for $3.6BN by vanuatu on Monday June 15, 2026 @11:44AM (#48542993)
personal info

maybe will be public soon with earnings calls? We’ll see!

[ Parent | on HN ]
Re:Salesforce to Acquire Fin (formerly Intercom) for $3.6BN by tencentshill on Monday June 15, 2026 @12:46PM (#48543896)
Are frustrated hangups before any resolution is reached a part of that data?
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Re:Salesforce to Acquire Fin (formerly Intercom) for $3.6BN by vanuatu on Monday June 15, 2026 @01:03PM (#48544133)
yes, it counts as unresolved
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Re:Salesforce to Acquire Fin (formerly Intercom) for $3.6BN by doctorpangloss on Monday June 15, 2026 @01:22PM (#48544376)
c'mon listen to yourself
[ Parent | on HN ]