Thanks, honestly that means a lot! Yeah, the pre-submission review idea is interesting and I've thought about it. I have the data to surface "applications similar to yours in your ward, here's what got approved and what didn't" but I haven't built it as a workflow because it requires the user to upload their plans... and that's a different kind of trust ask, but yeah, it is definitely worth revisiting. £100-500 is also a much more honest price for something that genuinely changes a decision. £19 is in the awkward "too much for curiosity, too little for stakes" zone you and the other commenter are both pointing at.