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Re:"Ender's Game" and other stories: editors don't know why ... by SJMG on Wednesday April 22, 2026 @09:22PM (#47871326)
Yes. People who live and breathe your product should absolutely be listened to. Especially when they don't have the super-user tools you do for support (or unconsciously rounding off sharp edges).
Re:"Ender's Game" and other stories: editors don't know why ... by vintermann on Friday April 24, 2026 @04:02AM (#47887135)
But they may not be a very representative user. Especially for things like games, they may be far removed from what originally got them into it.

Fan-modded games are often great fun if you're seriously into a game. But they're rarely better if you've never played the game.

Re:"Ender's Game" and other stories: editors don't know why ... by SJMG on Friday April 24, 2026 @10:36AM (#47890905)
It's true. There's probably not a clean rule for when to listen and when not to.

I would propose as a heuristic that for the early stage, when your product relies on true-fans, you at least consider the content of a complaint more and don't just treat it as a signal that something somewhere is wrong. Bringing it back to the OP, I'm sure this is what Card did himself.