In any case, during perhaps hundreds of interactions with chatbots accumulated during many years, I have never encountered even one when the chatbots were useful, but they were always just difficult to pass obstacles in the way of reaching a human who could actually solve the problem.
To be honest, even in the case when some services still had humans answering the calls, those were never more helpful than the chatbots, but at least when speaking with humans it was much easier to convince them to transfer the call to a competent person, which with chatbots may be completely impossible.
These things generally have self-service options, but many many people are uncomfortable with them and would rather have an agent solve it for them.
Consider that a lot of users nowadays only have a cell phone, no PC. It seems like an edge case consideration but it's really not.
> This is one of the first parts LLMs tried to automate. They were literally released in a form of chatbot. Whether it succeeded is another question.
I don't think that's right. They tried to automate customer support dealing with me, not me dealing with customer support. The goal is to reduce costs of serving customer support even if it results in the customer doing more labor than a customer support professional would need to do to fix their problem, or the customer just living with their problem.
Obviously both parties would be happy with a result where I get what I need easily and for free, but the company is also generally happy if I live with it or expend a lot of effort solving it myself.
Or we may see a realignment of interests, with the current AAA paradigm replaced by something else. Maybe something free to play or gacha based, such as Genshin Impact, Fortnight, Roblox...though Epic just laid a lot of developers off, so it may transform into something stranger still.
This is one of the first parts LLMs tried to automate. They were literally released in a form of chatbot. Whether it succeeded is another question.
> Did the world really wake up one day and concluded that, "wait, we're spending too much on musicians"?
I'm not sure about musicians specifically, but in the whole past decade studios have been complaining how costly it is to make AAA games. And the cost mostly came from art asset side.