You may wish to change some of your terminology to match the rest of the industry a "reclaim" for instance I assume you mean a chargeback. You also mix the terms reclaim and refund in several places. Assuming you meant chargeback then a chargeback and a refund are two very separate things.
Also as pointed out the FAQ states only Euros are supported, I'm glad to hear that GBP is also supported I shall have another play in a bit. But how then is currency conversion reconciled?
Ultimately the site is littered with mistakes (mostly I'm sure due translation) and these reflect an image of service that's not quite finished.
So which is it?
this is sadly a historic relief from our German site from our first version of our site, we're gonna fix it tomorrow. Thanks for the hint!
However, we offer domestic currencies, but also USD/EUR if you want to. Just contact us at [email protected], and we can get things done.
just write us a mail to [email protected]. It's possible having USD as currency with our service as well, we just have to change our FAQs tomorrow. ;)
But a small correction: we support the local currency of your company. If you are based in the UK, you'll be able to accept GBP. If you need support for other European currencies, you can contact us and we can certainly look into it.
About the PCI compliance: you don't have to be PCI compliant, for one reason: the payment data never reaches your server. Our javascript bridge solution takes care of sending the data directly to our payment servers (which are PCI compliant), so you don't have to be.
I'm not sure what you mean by not being frictionless for UK companies. Is this about the points above? If not, please do let us know what your concerns are :-)