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A comment on HP realizes that mandatory 15-minute support call wait times isn't good support. Parent comment

Re:HP realizes that mandatory 15-minute support call wait ti... by oofbey on Friday March 20, 2026 @11:05AM (#47455634)
AHT?
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Re:HP realizes that mandatory 15-minute support call wait ti... by LordGrey on Friday March 20, 2026 @11:09AM (#47455712)
Not OP, but it is probably either "Average Hold Time" or "Average Handle Time". I supposed the usage here indicated some call center metric that management was expecting in a certain range but the new tool skewed it in a different direction.
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Re:HP realizes that mandatory 15-minute support call wait ti... by iinnPP on Friday March 20, 2026 @11:06AM (#47455660)
Average Handle Time
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Re:HP realizes that mandatory 15-minute support call wait ti... by soopypoos on Friday March 20, 2026 @12:40PM (#47457093)
Assistant Head Teacher
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