Some phrase I heard a while back, I think it was from bill hader. "People are ALWAYS right when telling you something doesn't work. They're rarely right when telling you how to fix it."

Exactly. Complaints are a Yes And situation. You have to improvise off of their cue but have fun with it or soon nobody will. Each loud user will try to pull the app in a different direction and it’ll end up being schizophrenic if you don’t stick to your own voice.

It’s really questions where I delight the users. They know something is wrong but they cannot articulate it so they assume it’s them and ask how to do something. Which tells you that the feature is missing or not discoverable. If four people ask you the same question it’s a bug not a feature and you should fix it.