Users care about performance and jank, it’s just that they’ve been successfully forced to shut-up-and-deal-with-it. They’re not involved in purchasing or feedback, and the people that are don’t use it enough to care, or just don’t care. Users who complain about it may as well shout into the void for how much companies take note, but hey, at least we got an ai button now!

Atlassian products are a great example of this. Everyone knows Atlassian has garbage performance. Everyone complains about it. Never gets fixed though. Everyone I know could write customer complaints about its performance in every feedback box for a year, and the only thing that would happen is that we’d have wasted our own time.

Users _care_ about this stuff. They just aren’t empowered to feedback about it, or are trained to just sigh and put up with it.