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A comment on Google Voice lost my business number. How I got it back, and what I learned.. Parent comment

Re:Google Voice lost my business number. How I got it back, ... by DanBC on Saturday October 20, 2012 @12:43PM (#4677481)
"I'm surprised to hear you mention MS in the same sentence as Google. In my experience MS has a big, well run, very good, support department. There are many other big companies you could have used as examples of poor customer service"
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Re:Google Voice lost my business number. How I got it back, ... by Dylan16807 on Saturday October 20, 2012 @01:00PM (#4677532)
Cut the 'in my experience'. MS objectively has a large support infrastructure that goes through to the engineers. Also 'should' fits better than 'could' when that is a sentence by itself. You don't need to neuter the message to be polite.
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