Re:Why users cannot create Issues directly
by kstrauser on Saturday January 03, 2026 @04:35PM
(#46481869)
My wife’s a doctor. Trust me, this isn’t unique to technical pursuits.
Patient: My foot hurts.
Wife: Which part of it?
Patient: It all hurts.
Wife: Does your heel hurt?
Patient: No.
Wife: Does your arch hurt?
Patient: No.
Wife: Do your toes hurt?
Patient: This one does.
Wife: Does anything but that one toe hurt?
Patient: No.
Wife: puts on a brave smile
Worse still, just “it doesn’t work” without even any steps.
I sometimes gave those users an analogy like going to the doctor or a mechanic and not providing enough information, but I don’t think it worked.