I just wanted to note that Firefox reached out to me as a user and requested a video call to discuss how I used one of their features.
I declined, but later they reintegrated their request with a servey, which I did accept.
These requests were presented through a dialog box attached to an extension (which many Firefox features are, internally, built-in extensions.)
I really want Firefox to succeed. Please enhance our security, privacy, ensure a performant browser AND I also like the project that Mozilla undertakes (rip send) hope to see more in the future.
To be frank, I find that use of analytics as the primary determiner to be incredibly intellectually lazy. They’re being used as a stand-in for deep, holistic thought in product design, user research, 1:1 interviews with users, etc when they shouldn’t be, and it’s making software as a whole much crappier than it needs to be.