In my one encounter with them I sent them a message detailing the issues I was experiencing along with what I had done to remedy the problems and the results. They emailed me asking for clarification on one point (my fault, I used ambiguous language). Their response to my clarification was that I had done everything they would have asked me to do and they would send me a new computer. Whole thing took 3 days from start to new computer at my door step. It was a good experience.

Wow lucky you! I wish I'd had the same experience :(

You took an adversarial position; I put in the hour or two required to make the jobs of those with thankless jobs, easier. Perhaps you tried to work with them at the start but your terse post does not suggest that, it suggests that you demanded satisfaction.

You ever get this to work with Comcast?