I'm going to have to back you up here. I've had my own work published to their site without attribution - although it was a long long time ago - and odds are, it's this same process that got them on hot water again. I'm empathetic, but I'm certain they're playing a little dumb as to what's going on here.

While that's likely the case, at the end of the day if FB is trying to be an advertising platform, they can't do it without competent customer service to ensure they're not cannibalizing their own intent.

Google seems to do just fine without comptent customer service. Maybe that's the key to a successful advertising platform.

Can't tell if you're being sarcastic here.

Hmm... are you sure the problem isn't unfounded accusations???