Large corporations have the reigns of power seized by the political class: MBAs, sales executives, and CEOs that have never stepped foot in a workshop or factory in their entire lives… or even a shopping center, for that matter.

These people care only about each other: power, influence, money, etc.

Actually using or - gasp - improving the product is beneath them.

Or do you seriously think the billionaire CEO of some white goods company knows or cares about the quality of the wash the cheap Chinese-made washing machine does? He’s got staff laundering his clothes!

Similarly it’s very clear nobody with real power at Microsoft uses their own tools. I see their seniour product managers turn up to Microsoft Ignite with Apple Macs, for crying out loud!