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A comment on Can We Trust AI as Customer Support?.

Re:Can We Trust AI as Customer Support? by gus_massa on Tuesday November 25, 2025 @09:52PM (#46053711)
A few months ago, the AI of an air company offer a discount to a client, but the discount was not real, it was just an hallucination. Anyway, the airline has to honor it.
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Re:Can We Trust AI as Customer Support? by adipm_tech on Tuesday November 25, 2025 @10:42PM (#46053972)
Wow, that could really cause a loss for the company. Do you know how much the company ended up losing because of that discount?
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Re:Can We Trust AI as Customer Support? by gus_massa on Wednesday November 26, 2025 @08:07AM (#46057016)
I just found this https://www.bbc.com/travel/article/20240222-air-canada-chatb... (related HN discussion https://news.ycombinator.com/item?id=39378235 (371 points | Feb 2024 | 421 comments))
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