adipm_tech

Ask HN: Anyone using CRM and chatbot? What's broken or frustrating?

Posted by adipm_tech on Monday December 01, 2025 @04:09AM
from the ask-hn dept.

I’m doing early research for a customer support product, and I’m trying to understand how people actually use chatbots inside CRM systems (Intercom, Zendesk, Freshdesk, HubSpot, etc.).For anyone who deals with customer support, operations, or engineering: What are the biggest pain points you’ve experienced with CRM + chatbot setups?Some areas I’m curious about: 1. Quality of answers 2....

( Read More... | 1 comment | on HN )

Re:Can We Trust AI as Customer Support? on Tuesday November 25, 2025 @10:42PM (#46053972)

Wow, that could really cause a loss for the company. Do you know how much the company ended up losing because of that discount?

Re:Meet the AI workers who tell their friends and family to stay away ... on Tuesday November 25, 2025 @06:05AM (#46044678)

I noticed one of my engineers blindly trusts whatever AI says. When his teammates challenged him and showed actual data, he just went, “Oh yeah, the AI was wrong.”

Can We Trust AI as Customer Support?

Posted by adipm_tech on Tuesday November 25, 2025 @05:28AM
from the self-post dept.

I’m curious how founders, engineers, and support folks here think about this.A lot of customer service is moving toward AI agents—handling FAQs, troubleshooting flows, and sometimes even resolving tickets end-to-end.But can we fully trust AI to act as front-line customer support?If yes, what convinced you? If no, what are the biggest blockers—accuracy, edge cases, empathy, accountability?Would...

( Read More... | 3 comments | on HN )