E.g. literally the first bullet: "It doesn't follow our translation guidelines". OK -- where are those guidelines? Is there a way to get it to follow them, like another commenter says works? Does the person need help following the process for that? Or is there a bug? Etc.
These are the things a call can clarify. It's the necessary first step, so why are people complaining?
It's entirely possible that such information is well-known to everyone involved in the translation community.
I would consider it outright insulting if someone who ostensibly "wants to help" doesn't know basic information like that - if the people making decisions about SumoBot are NOT aware of basic information like "where to find the local translation guidelines" then they are presumably not qualified to release a tool like SumoBot in the first place.
They should have understood the guidelines before turning on their machine translation in a given locality.
> I would consider it outright insulting if someone who ostensibly "wants to help" doesn't know basic information like that
Well, the person who wants to help is a customer service manager in Indonesia. They presumably are not the leader of the machine translation product. They are trying to get more information so they can, you know, escalate to the right people.
So how is that "outright insulting"?
- I prohibit to use all my translation as learning data for SUMO bot and AIs.
- I request to remove all my translation from learned data of SUMO AIs.
Before fixing it and re-enabling it in some capacity, they could work with marsf to find a solution.