Re:Zenbox brings your Shopify customers with you across the web
by bryanh on Thursday September 27, 2012 @01:39PM
(#4581816)
This is really, really compelling. I am assuming it works flawlessly in things like a web based help desk and Gmail? (Not as a data source per say, but displaying information.)
Re:Zenbox brings your Shopify customers with you across the web
by sgrove on Thursday September 27, 2012 @01:43PM
(#4581829)
Yes, that's the pitch. We've done a lot of work to make it work within apps like Asana, the Stripe dashboard, etc. Anywhere it doesn't work, file a bug report, and we'll get it fixed up.
All your SaaS products with you, wherever you are.
Re:Zenbox brings your Shopify customers with you across the web
by bryanh on Thursday September 27, 2012 @01:44PM
(#4581834)
You should really play that up on the homepage, maybe a slew of screenshots of useful locations. Like for any of the 100 help desk softwares that exist out there... :-)
For example, I immediately thought "how often will I run across a customer on some random forum that displays email addresses?" but that isn't the use case at all.
Re:Zenbox brings your Shopify customers with you across the web
by sgrove on Thursday September 27, 2012 @02:18PM
(#4582020)
Definitely - one of the challenges with Zenbox is getting the idea across quickly on the landing page. Often times people think it's a replacement for Desk.com/Zendesk/etc., or that it 'only' works in GMail, etc.
We'll have to experiment pretty heavily with the landing page and wording to get the idea and value proposition across clearly and immediately.
Re:Zenbox brings your Shopify customers with you across the web
by bryanh on Thursday September 27, 2012 @02:44PM
(#4582143)
I think a slew of strategic screenshots would help. Too bad that browser history inspection hack is a thing of the past, building a database of examples that rotate based on the web apps they use would be crazy useful.
Re:Zenbox brings your Shopify customers with you across the web
by ljd on Thursday September 27, 2012 @02:37PM
(#4582107)
Congrats, it looks great. I'll definitely be recommending this to a few store owners I know.
About Shopify, we've been doing integrations for every ecommerce platform for our pricing engine and Shopify's integration was an order of magnitude easier to work with.
Re:Zenbox brings your Shopify customers with you across the web
by dangrossman on Thursday September 27, 2012 @03:07PM
(#4582243)
Shopify's definitely doing integration right. The API docs are a little rough, but they've done the important parts.
I've spent the past few weeks helping new Improvely users integrate our tracking platform with all their different shopping carts. With most of them, we had to walk people through editing templates/themes or other kludges. With Shopify, we just wrote an "app" to register scripts with the theme, some webhooks and a few API calls, and the end-user just needs to click an install button.
Best of all, all those hooks/scripts get unregistered automatically when the app is uninstalled. Even other platforms that have a plugin/app system like this tend to get that part wrong.
Re:Zenbox brings your Shopify customers with you across the web
by sgrove on Thursday September 27, 2012 @02:49PM
(#4582165)
Definitely agreed about the Shopify API and general sentiment around webhooks. Any integration without webhooks ends up using 3x more engineering effort to hack around it.
Re:Zenbox brings your Shopify customers with you across the web
by sgrove on Thursday September 27, 2012 @01:10PM
(#4581662)
Shopify was one of the most immediate requests we had right after publicly launching Zenbox, and made perfect sense. WE've been testing it out with some beta-users for awhile now, and the feedback's been awesome. Happy to answer any questions or hear suggestions.
Re:Zenbox brings your Shopify customers with you across the web
by sgrove on Thursday September 27, 2012 @04:07PM
(#4582595)
Maybe you can help us on this one..
It's a browser extension that you connect all of your SaaS apps to (Desk.com, Stripe, Shopify, Mailchimp, Salesforce, etc.), and whenever you hover over an email anywhere on the web (in GMail, your admin panel, your help desk, etc.), you'll see a summary of everything you know about the user (pulled from all of your SaaS apps) pop up immediately.
Any help on how to phrase it, or changes to make to the homepage, to get the idea across quickly and compellingly?
All your SaaS products with you, wherever you are.
For example, I immediately thought "how often will I run across a customer on some random forum that displays email addresses?" but that isn't the use case at all.
We'll have to experiment pretty heavily with the landing page and wording to get the idea and value proposition across clearly and immediately.
About Shopify, we've been doing integrations for every ecommerce platform for our pricing engine and Shopify's integration was an order of magnitude easier to work with.
Long live webhooks.
I've spent the past few weeks helping new Improvely users integrate our tracking platform with all their different shopping carts. With most of them, we had to walk people through editing templates/themes or other kludges. With Shopify, we just wrote an "app" to register scripts with the theme, some webhooks and a few API calls, and the end-user just needs to click an install button.
Best of all, all those hooks/scripts get unregistered automatically when the app is uninstalled. Even other platforms that have a plugin/app system like this tend to get that part wrong.
And thanks for the kind words!
It's a browser extension that you connect all of your SaaS apps to (Desk.com, Stripe, Shopify, Mailchimp, Salesforce, etc.), and whenever you hover over an email anywhere on the web (in GMail, your admin panel, your help desk, etc.), you'll see a summary of everything you know about the user (pulled from all of your SaaS apps) pop up immediately.
Any help on how to phrase it, or changes to make to the homepage, to get the idea across quickly and compellingly?
Another gripe - where's the list of supported third parties? I use GoCardless - do you support that? No idea...