They specifically mentioned service accounts. If they’re given an user account to login as, they still might have to get into and use the service account, and its environment, from there. If the whole purpose was to get into the service account, and the service account is already setup for remote debug, then the client might prefer to skip the creation of the practically useless user account.

That's still not professional, but then again 99.9% of companies aren't.

Could you help me understand what assumptions about the access method you have in place that make this seem unprofessional?

Let's assume they need access to the full service account environment for the work, which means they need to login or run commands as the service account.

This is a bit outside my domain, so this is a genuine question. I've worked on single user and embedded systems where this isn't possible, so I find the "unprofessional" statement very naive.