Re:Way past its prime: how did Amazon get so rubbish?
by tacker2000 on Sunday October 05, 2025 @04:53AM
(#45480039)
Well, germany has customer protection laws, but before amazon, customer service was always worse than in the US i would say.
Just think about Media markt customer service for example…
Amazon changed that by introducing US-style no-questions-asked 30 day returns etc… but nowadays they are slowly chipping away at that, 14 days is the the norm now, (which is the hard limit anyway, since being set into law a couple years ago)
But yes the customer friendliness is slowly being cut down, due to growing costs. Zalando (an online fashion retailer) has also reduced their return policy recently.
Just think about Media markt customer service for example…
Amazon changed that by introducing US-style no-questions-asked 30 day returns etc… but nowadays they are slowly chipping away at that, 14 days is the the norm now, (which is the hard limit anyway, since being set into law a couple years ago)
But yes the customer friendliness is slowly being cut down, due to growing costs. Zalando (an online fashion retailer) has also reduced their return policy recently.