It only shows that their business model is creating value for the people who matters to the detriment of others.
The millions of people who play FIFA, Madden, and Battlefield don’t sit around on niche forums bashing EA for not making enough innovative indie-style titles.
EA even puts out titles that are legitimately critically acclaimed every once in a while (Split Fiction as a recent example).
Its not even that, both Mass Effect and Dragon Age are fantastic series with latest games being mediocre at best. If they did the same thing as before it would be more successful, so they clearly don't know what is the right thing for the customers.
Dragon Age: Veilguard was actually a solid game, and it got review-bombed by angry right-wingers. It does make some traditionalist fans upset but it’s not some kind of disaster like it’s been painted to be.
I remember when they were the good guys. I’d see that EA logo on my Commodore 64 load up and I knew I was in for something amazing like Archon.
https://en.wikipedia.org/wiki/Archon:_The_Light_and_the_Dark