Re:Disney+ cancellation page crashes as customers rush to quit
by vlovich123 on Friday September 19, 2025 @10:02PM
(#45309433)
That’s the trick with capacity planning around cancellation. You can always deprioritize it because any improvement increases the speed with which revenue decreases (not valuable to the business) and customer satisfaction with this flow generally doesn’t matter since you’re losing their business. The only negative risk factor is CC chargebacks which will cost you some money but at scale most people generally don’t deal with that hassle vs just trying to cancel a few times.
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