Re:Slack has raised our charges by $195k per year
by flare_blitz on Thursday September 18, 2025 @09:09PM
(#45296870)
There is about as much ownership here as a squatter in a two-bedroom apartment. They are apologizing because they got caught, not because they genuinely believe they messed up.
Re:Slack has raised our charges by $195k per year
by Braxton1980 on Friday September 19, 2025 @01:11AM
(#45298171)
Someone suggested the possibility that the org status change which moved them out of the "not for profit".
After this the billing department might just get a list of companies that are behind and start a process.
Re:Slack has raised our charges by $195k per year
by flare_blitz on Friday September 19, 2025 @01:36AM
(#45298269)
No, I’m pretty sure Slack was never a “not for profit” company. Most not-for-profits do not ambush their customers with $250k bills on a week’s notice. I’ve seen debt collectors less predatory than this.
Re:Slack has raised our charges by $195k per year
by Braxton1980 on Friday September 19, 2025 @03:09AM
(#45298758)
I'm referring to Hack Club. Am I incorrect about the details related to not for profit?
Re:Slack has raised our charges by $195k per year
by didntknowyou on Sunday September 21, 2025 @08:22PM
(#45327902)
zero owning of the mistake. calling it an 'oversight' with no real apologies is just a brush off
May I suggest a public post mortem so that the doubters can see that you went after the root cause?
Might be interesting for HN as well as big companies have mistakes in policy, teams and automated collections...