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A comment on Slack has raised our charges by $195k per year. Parent comment

Re:Slack has raised our charges by $195k per year by Suppafly on Wednesday September 17, 2025 @11:19PM (#45284873)
>maybe it's because the clients they serve (i.e. the people receiving help/services at their nonprofit) are treated as "active members" of their Slack instance?

I don't know anything about slack, but a lot of the saas programs I've supported do something similar where they negotiate a price per 'user' but then during the setup try to get you to start including a bunch of users or change how users are defined to include extra people that are only tangentially related to the day to day operations. One I support, I found out I get charged extra for users of one of the modules beyond the seat charge to already have them in the program.

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Re:Slack has raised our charges by $195k per year by swiftcoder on Thursday September 18, 2025 @03:28AM (#45286634)
Or my favourite aspect of this: SaaS that have no facility to avoid charging a per-seat fee for each test user (and of course, each test run needs to create/delete a test user, to test the sign-up flow)
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