The $10 Payment That Cost Me $43.95 – The Madness of SaaS Chargebacks

Re:The $10 Payment That Cost Me $43.95 – The Madness of SaaS... by daft_pink on Monday September 15, 2025 @08:57AM (#45249111)

This is essentially why everyone is willing to refund these type of payments when customers reach out.

[ Parent | on HN ]

Re:The $10 Payment That Cost Me $43.95 – The Madness of SaaS... by evermike on Monday September 15, 2025 @09:04AM (#45249192)

Sure, and that’s the right approach. We also issue refunds, but for that, the customer needs to write to us and ask.

[ Parent | on HN ]

Re:The $10 Payment That Cost Me $43.95 – The Madness of SaaS... by agwa on Monday September 15, 2025 @05:27PM (#45255133)

I would suggest not requiring customers to write you for a refund. My company automatically refunds the most recent payment if the subscription is canceled within 7 days of renewal. The invoice email that we send when the subscription renews tells the customer how to get a refund. Chargebacks still happen (rarely), but if your company had this policy it would have prevented the first chargeback you mention.

[ Parent | on HN ]