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A comment on The $10 Payment That Cost Me $43.95 – The Madness of SaaS Chargebacks. Parent comment

Re:The $10 Payment That Cost Me $43.95 – The Madness of SaaS... by evermike on Monday September 15, 2025 @08:51AM (#45249047)
Well, I treat other companies and people the way I’d like to be treated myself. Knowing that a chargeback is unpleasant and creates extra costs, I always first write to their support.
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Re:The $10 Payment That Cost Me $43.95 – The Madness of SaaS... by ToucanLoucan on Monday September 15, 2025 @10:12AM (#45249996)
I treat other people like that, absolutely. Companies are not people and you can tell by the way they treat you.

The way a lot of businesses try to exist in this superposition between being "just pals!" when things are going their way but if you try and resolve a problem, they immediately start quoting policies and legalese is really off-putting tbh.

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