The $10 Payment That Cost Me $43.95 – The Madness of SaaS Chargebacks

Re:The $10 Payment That Cost Me $43.95 – The Madness of SaaS... by ToucanLoucan on Monday September 15, 2025 @08:23AM (#45248824)

As a customer, your business model isn’t my problem. I’ve had numerous frustrating experiences with cancelling these and similar things. If you make it a chore, even in the slightest way, chargeback. Suck it up.

Life is hard enough and I have enough things to do that actually require energy and focus, and I refuse to spend any of it trying to convince you that don’t need your SaaS product.

[ Parent | on HN ]

Re:The $10 Payment That Cost Me $43.95 – The Madness of SaaS... by evermike on Monday September 15, 2025 @08:51AM (#45249047)

Well, I treat other companies and people the way I’d like to be treated myself. Knowing that a chargeback is unpleasant and creates extra costs, I always first write to their support.

[ Parent | on HN ]

Re:The $10 Payment That Cost Me $43.95 – The Madness of SaaS... by ToucanLoucan on Monday September 15, 2025 @10:12AM (#45249996)

I treat other people like that, absolutely. Companies are not people and you can tell by the way they treat you.

The way a lot of businesses try to exist in this superposition between being "just pals!" when things are going their way but if you try and resolve a problem, they immediately start quoting policies and legalese is really off-putting tbh.

[ Parent | on HN ]