The $10 Payment That Cost Me $43.95 – The Madness of SaaS Chargebacks

Re:The $10 Payment That Cost Me $43.95 – The Madness of SaaS... by giveita on Monday September 15, 2025 @08:19AM (#45248785)

Yes for me it is last resort. Email chains go nowhere. Mentioned consumer protection laws but nothing. It's the next step before small claims court. Not having a fun day if doing a chargeback. It's very rare.

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Re:The $10 Payment That Cost Me $43.95 – The Madness of SaaS... by ryandrake on Monday September 15, 2025 @01:33PM (#45252563)

I’ve always considered the chargeback the last resort “burning the bridge” action. Problem is that merchants lately are getting way worse about customer support.

I’ve been a credit card user for 30 years, and in the first 25 of those years, I only had to resort to chargeback once. In the most recent 5 years, I’ve had to do it about 3 times. Companies in general are just way less responsive now and take their customers for granted way more than in the past.

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